See Your Business Through
Your Customer's Eyes
Verixon brings together the ground truth of mystery shopping, the speed of AI, and the nuance of human intuition. We turn raw field observations into clear, actionable guidance so your team can connect deeper and improve every single customer interaction.
Process
How it works
From the first visit to a published report, four precise steps.
Real people, real experiences
Qualified Mystery Shoppers Visit
Our trained mystery shoppers visit your branches as real customers, following a structured evaluation designed specifically for your business.
Comprehensive evaluation
Structured Quality Surveys
Every visit is documented through detailed scorecards covering service quality, cleanliness, speed, staff knowledge, and the full customer journey.
Intelligence from every touchpoint
Data Analytics and BI Analysis
Your field data is processed through advanced analytics and business intelligence tools, turning raw observations into precise performance metrics.
Clarity at a glance
Tailored Dashboard Delivered
Your results appear in a personalised dashboard built around your business metrics, giving you branch-level and overall performance visibility at a glance.
The Real Cost
The Real Cost of Poor Customer Experience
The numbers speak for themselves.
$3.7 Trillion
lost globally every year due to poor customer experiences
Source: Qualtrics XM Institute, 2024
96%
of customers leave after a bad experience without ever complaining
Source: Missive Research, 2024
12x
positive interactions needed to recover from just one negative experience
Source: Glance Customer Experience Report
64%
of customers will switch to a competitor if service does not meet expectations
Source: Forbes, 2024
75%
of consumers have already switched brands due to poor service
Source: Ringover Consumer Study, 2024
13x
more people hear about a bad experience than a good one
Source: Oxford Global Resources, 2024
“Your customers are already forming opinions. The question is whether you are listening.”
Start Measuring What MattersExpertise
Industries we serve
Purpose-built evaluation frameworks and BI analysis for each sector's unique service touchpoints.
F&B
Restaurants, cafes, fast food chains, and multi-branch food service operations.
Hospitality
Hotels, resorts, serviced apartments, and guest house operations.
Retail
Fashion, electronics, supermarkets, and specialty retail chains.
Airline
Airport lounges, check-in counters, boarding gates, and cabin service.
Entertainment
Cinemas, theme parks, gaming venues, and premium leisure experiences.
Trust
Clients we work with
Trusted by leading brands across the region to deliver honest, actionable intelligence.
The Better ConceptPlatform
Here is what your dashboard looks like after every visit.
Your data analytics and BI analysis results appear in a personalised dashboard built around your business metrics.
Marriott Hotels · Hospitality
CX Performance Dashboard
Overall CX Score
74/100
Least Performing Branch
58/100
Marina Branch
Average Wait Time
8.4 min
Target: 5 min
Customer Effort Score
3.2/5
Moderate Effort
Order Accuracy Rate
91%
Staff Appearance Score
88/100
Engagement
How we work with you
A partnership that starts with listening and ends with your team having everything they need to raise the bar.
Initial consultation
We take the time to understand your brand, service expectations, and the moments that matter most to your customers.
Custom evaluation design
We architect your evaluation template, calibrated to your industry, culture, and the specific KPIs you care most about.
Mystery visits
Our trained shoppers visit your branches as genuine customers, documenting every interaction with the precision your brand deserves.
Data analytics and BI analysis
The moment data is submitted, our analytics and business intelligence engine scores every section, surfaces what needs your immediate attention.
Insights delivered
Your dashboard goes live with trends, branch comparisons, flagged items, and clear recommendations, ready for your team to act on.
Contact
Ready to get started?
Tell us about your business. We will respond within 24 hours.